In our previous article, we said: the root of poor service is often untrained staff (see: Vocational School is a National Issue). So what’s the solution? Without waiting, today — to train certified, traceable and internationally standard personnel.
At TQTA, the goal is not just to teach classes. The goal is to systematically track the student's learning, practice, attendance, and career path.
1. Why is certification important?
A certificate is not a piece of paper — it is proof of standard. A certified worker:
- Repeats the same quality every time.
- Knows hygiene, safety, service and operational rules.
- Maintains the service level of the business they work for.
- Brings a common standard to the team, not “everyone works the way they learned.”
- Makes the employee's career path visible and measurable.
So a certificate is both the employee's personal development and the entrepreneur's quality guarantee.
2. What is CTH?
CTH (Confederation of Tourism & Hospitality) is a UK-based internationally recognized education and certification body in the field of tourism and hospitality.
CTH programs are structured across different levels. They create a phased development path from entry-level and operational skills to management and leadership competencies. TQTA, as a CTH-approved teaching center, offers programs in cookery, barista skills, restaurant service, and English for Tourism and Hospitality.
This approach combines theoretical knowledge with practical skills. At TQTA, these standards are tracked together with the student's actual learning process.
💡 Useful info: In CTH’s official center data, TQTA is listed as an Approved Teaching Centre in Sumgait. The programs offered include Level 2 Cookery Skills, Level 2 Barista Skills, Level 2 Professional Restaurant Front of House Service, and Level 1 English for Tourism and Hospitality.
3. TQTA difference: education tracked through the student portal
Today, education is not only in the classroom. The student must remain in the system even after class. At TQTA, there is a student portal for this.
In the portal, the student can:
- See their own lessons and modules.
- Track completed topics.
- Review course materials again.
- Listen to audio lessons.
- Follow assignments and daily learning steps.
- See their own progress not just from the teacher, but from the system.
This is a huge advantage for a student who is working or has limited time. Because learning is not limited to class hours. The student can listen to the audio lesson and repeat the topic on the go, at home, or during a break.
4. Online + face-to-face: a real model for working people
The biggest obstacle is usually this: “My employee works, they don’t have time for training.”
The TQTA model solves this more practically:
- Online modules — the theoretical part is tracked via the portal.
- Audio lessons — the student can listen to the topic and repeat it.
- Face-to-face practice — kitchen, service, and skill-requiring parts are taught live.
- Modular structure — the student progresses step by step.
- Tracked development — the system shows where the student is.
Thus, training does not become a separate burden. It becomes part of the work.
5. Career portal: the path from training to work
Certified education is not just about finishing classes. The main question is: where will this student go afterwards?
In the TQTA system, the career side is also thought out separately. Through the career portal:
- The student's CV and applications are tracked.
- Job postings and the matching process enter the system.
- Employers and partner companies join the career chain.
- The stages of offer, acceptance, and placement can be monitored.
This is not a “course ends, student leaves” model. The goal is to connect the student to the real working world after training.
This is also important for the entrepreneur: they are not just “looking for an employee”; they encounter candidates who have been trained, tracked, and whose suitability is visible.
6. Who is it suitable for?
This system is suitable for different links of the team:
- Chef — recipes, hygiene, food cost, kitchen discipline.
- Waiter — service, sales, guest experience.
- Hotel staff — reception, hospitality, operational rules.
- Manager — team management, quality control, process building.
The goal is the same for everyone: to tie the work to a standard, not to chance.
7. Benefits for the entrepreneur
Education that is certified and systematically tracked gives the entrepreneur several advantages:
- Ready trained personnel — reduces the burden of training from scratch.
- Stable quality — even if staff changes, the standard remains.
- Tracked development — you can see what stage the student is at.
- Career connection — training is linked to the working world.
- Employee loyalty — an employee with a development path feels more valued.
📝 DOĞAN NOTE: “We founded TQTA to fill this gap. For me, education is not just classes; it’s a system. The student must be able to log into the portal, listen to the lesson again, the teacher must see their progress, and the entrepreneur must know what standard the candidate in front of them has passed. It’s easy to complain that personnel cannot be found. The hard part is building a system that produces personnel. At TQTA, that’s exactly what we do: we link training, portal, practice, and career path into one line.”
Conclusion
A certified team is not an accident — it is a decision. When the CTH standard, student portal, audio lessons, face-to-face practice, and career portal work together, education turns into real results.
The result: a more prepared employee, a more stable service, a stronger business, and a more visible career path.
🔧 Useful tool: To measure the turnover and development needs of your current team, open the Employee Retention tool →.
How does DK Agency help?
TQTA (Turan Gastro Tourism Academy) is the education arm of the DK Agency ecosystem. The goal here is not just to run courses; it is to build an education model in the gastronomy and tourism sector that is measurable, trackable, and connected to a career.
With the CTH standard, student portal, audio lessons, practical training, and career portal, we systemize the development path of chefs, waiters, hotel staff, and managers.
For us, personnel is the invisible foundation of the brand: The Mark of Mastery, The Seal of Digital.
Next step: If you want to turn your team into certified personnel or get certified yourself, contact us for TQTA programs →.
Note: CTH (Confederation of Tourism & Hospitality) is a UK-based international hospitality education body.