AI tools in restaurants face employee and customer resistance
In some networks, concerns about the inaccuracy and inefficiency of artificial intelligence tools have proven justified; experts say that operators should implement these tools gradually.
Restaurant chains face resistance and risks from both employees and customers when implementing artificial intelligence tools. Experts say these concerns have proven justified in some chains: the tools have not demonstrated the expected accuracy and efficiency.
Therefore, experts recommend a phased implementation of artificial intelligence solutions rather than a widespread rollout at once. The goal is to ensure that the problems created by the tool do not outweigh those it solves.
This is also relevant for restaurant and cafe chains in Azerbaijan: when choosing an artificial intelligence tool for ordering, reservations, or inventory management, it is less risky to first test it on a small scale, monitor employee reactions, and measure the results.