Handheld POS devices in hotel catering: double-digit revenue growth
Guests expect access to food and beverage service anywhere; hotels are switching to handheld POS technology to handle ordering and billing seamlessly.
Implementing handheld POS (point-of-sale) devices in hotel food service delivers double-digit revenue growth. According to Hotel Dive's material, guests expect food and beverage service anywhere — by the pool, in the lobby, or in the conference hall — and hotels must organize ordering and payment seamlessly.
The main thesis of the material is this: food service tied to stationary cash registers lengthens the guest's path to placing an order, and additional sales are lost. Handheld devices allow the waiter to take the order at the guest's side and transmit it to the system immediately, as well as close the bill on the spot.
For the Azerbaijani market, this means that connecting restaurant, bar and beach service to a unified payment system in large hotels and resorts can create an additional revenue source. In hotels with seasonal guest flow, taking orders on the spot also reduces staff workload.