The Milano hotel has generated approximately 35 thousand euros in additional annual revenue through its digital guest service.

The Galleria Vik Milano hotel, located in the heart of Milan in the Galleria Vittorio Emanuele II arcade, has increased its ancillary revenue by digitalizing guest services. According to the hotel's statement, thanks to Canary Technologies platform's mobile check-in, personalized upselling and guest messaging tools, annual ancillary sales revenue has reached approximately 35 thousand euros.

The system works as follows: five days before the guest arrives at the hotel, a request is sent to them, and based on their responses, a personalized service is prepared. The platform also automates administrative tasks, allowing staff to focus their time on communicating with guests.

Canary Technologies reports that its AI-based platform is used in more than 20 thousand hotels in over 125 countries.