EHL report puts employee psychological well-being in the spotlight in hospitality

EHL's "Psychological Wellbeing in Hospitality" report has identified five key trends across the sector. The report was compiled based on 48 expert interviews, and the core idea is this: employees' psychological health is directly linked to the quality of service the guest receives.

The report emphasizes that guests are no longer simply seeking comfort, but meaning — an approach referred to as the "transformation economy." Dr. Aradhana Khowala notes the importance of emotional design, while Dr. Alyson Meister highlights the existing challenges in workplaces.

The Breakers Palm Beach is cited as an example: the hotel's employee retention rate is 93%. The report also measures the impact of guest psychological wellbeing on loyalty within the framework of the ROX approach.

For hotel and restaurant chains in Azerbaijan facing staff turnover and seasonal worker shortages, this is a signal demonstrating the return of investment in employee retention on guest satisfaction.